Whether it’s a question about setting parental controls or you need to resolve an issue, like an outage, you have many ways to connect with us. Call, email or stop by. We look forward to assisting you.
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Help and Support
Visit our Customer Self-Help Support site for access to how-to information, user guides and troubleshooting tips.
Available 24 hours a day, 7 days a week. -
Email Us
If you didn’t find what you need through our help & Support site, send us an email. We’ll respond within 24 hours.
Exceptions: Holidays or multiple questions may take longer. -
Phone
Customer Care:
253.683.4100
800.832.5725
Centralia Customer Care:
360.330.5535
Eatonville Customer Care:
360.832.6161
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Stop by-ALL LOBBIES ARE CLOSED UNTIL FURTHER NOTICE
All Offices are Open: Monday – Friday 8:30 am to 5:00 pm. Customer Care representatives are now available by phone until 7:00 pm!
(excluding holidays)- Tacoma:
2516 Holgate St
Tacoma, WA 98402
Map -
Eatonville:
104 Washington Ave N
PO Box 639
Eatonville, WA 98328
Map -
Centralia:
1417 Kresky Ave
Suite 1
PO Box 683
Centralia, WA 98531
Map - Mail Payments to:
PO BOX 34540
Seattle, WA 98124-1540 - Payment Drop Box:
No Cash
2320 South 78th Street
Tacoma, WA 98409
- Tacoma: