Frequently Asked Questions

Whether you're looking for the answer to a problem you've been having with your Internet connection or just trying to configure that new software you just installed, you might find your answer here. If not, feel free to write to techsupport@localaccess.com and we'll send an email response. Suggestions for future topics are welcome.

The General "Stuff"

How to Download Software.

What are virii (viruses) and how can they be dealt with?

How do I get started with Internet chat?

How do I play interactive games on the Internet?

What are mailing lists and how do I join one?

What are Newsgroups and how do I participate in them?

Solutions to Common Problems

Why does my modem sometimes disconnect me when I'm online?

What are comm over-runs and how do I fix them if I have them?

How do I upload a Web Page to the Local Access Web Server?

When Netscape starts up the only thing I see is a blank screen.

My Email program locks up on me when I am downloading a large message

How can I read and write e-mail offline so I'm not tying up the phone line?

How do I put an access "counter" on my Home Page?

Common Error Messages

Windows 95 failed to negotiate a compatible set of network protocols you specified in the server type settings.

Internet Explorer cannot open the Internet site... The system cannot find the file specified.

Software Configuration for all Platforms MacIntosh, Windows 95 & Windows 3.1x

Have you just installed some new software and don't know how to set it up? Look below for step-by-step instructions for several popular programs.

Eudora Configuration

Microsoft Internet Explorer & Microsoft Internet Mail Configurations

Netscape Navigator & Netscape Mail Configurations

More to follow, keep checking back!

"Frequently Asked Questions" by Jan Michael Pearson and Mark Carrier

Send your questions or comments to techsupport@localaccess.com 

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