In keeping with our goal of keeping our customers as well-informed as possible and bringing you the most advanced and reliable services available today, Local Access has produced this guide to help you utilize your telephone to its maximum benefit.

This user guide has been designed to explain many, but not all, of your telephone service options.  If you are interested in an option that is not listed here, please call our customer service representatives.  They will be happy to help you create a solution for a business need, solve a home office dilemma, or simply explain what services will help you out at your home or office.  Our staff is involved in ongoing training to be well informed about your service options.

We understand that you have a choice in your telephone service and we appreciate your decision to choose us.  We will make every effort to honor your choice by providing you with excellent service.

Local Access Communications employs a team of personnel who are dedicated to providing you with the best entertainment, communications and information services.  This isn’t just an empty promise; it is the operating philosophy that has carried us through the past 7 years of providing technology services to the communities we serve.  In addition, we have at our disposal the resources of our parent company, The Rainier Group, which has been providing high-quality communications services to the Pacific Northwest for more than 90 years.

Keep this guide handy for future reference as needed.  And if you have questions or comments, please feel free to give us a call anytime during regular business hours.  Again, on behalf of all of our staff, thank you for choosing Local Access!

Anonymous Call Rejection (*77)

This feature is used in conjunction with Caller ID.  Also known as “Block the Blocker”, it blocks private or anonymous callers from ringing your phone.

1.         Pick up the handset and listen for the dial tone.

2.         Press *77

3.         Listen for the confirmation tone or announcement, then hang up.

·        When someone calls who has blocked the display of their number and name, they will hear an announcement that you do not receive anonymous calls and that they should cancel their blocking option and call again.  All other calls will ring through as usual.

To Deactivate:

1.         Press *87.

2.         Listen for the confirmation tone or announcement, then hang up.

Call Forward Busy (*90)

Great for computer users, this feature allows you to send your calls to another number (such as a voice mailbox) without disturbing your modem connection or an important call.

1.         Dial *90 and wait 4 seconds for two bursts of dial tone.

2.         Dial the number that you wish to forward your calls to (if it’s long distance, do not forget the “1” plus the area code).

3.         Remain on the line until someone at the forwarded location answers.

4.         If no one is at the forwarding location to answer the phone, you must repeat steps 1 and 2 a second time, then remain on the line until a confirmation tone is heard.

To Deactivate:

Dial and wait 4 seconds for the confirmation tone.

·        You are billed for any toll charges when the forward-to number is outside your local area.

·        When you purchase our Voicemail, you are automatically given a Call Forward Busy to the Voicemail

Call Forward – No Answer (*92)

All of your calls are automatically sent to another number whenever your incoming calls are not answered.

1.         Dial *92 and wait 4 seconds for two bursts of dial tone.

2.         Dial the number that you wish to forward your calls to (if it’s long-distance, don’t forget the “1” plus area code).

3.         Remain on the line until someone at the forwarded location answers.

4.         If no one is at the forwarding location to answer the phone, you must repeat steps 1 and 2 a second time, then remain on the line until a confirmation tone is heard.

To Deactivate:

Dial *93 and wait 4 seconds for the confirmation tone.

• You are billed for any toll charges when the forward-to number is outside your local area.
• All calls are forwarded after 4 rings.  If you would like the number of rings changed, please tell your customer service representative.

Call Forwarding (*72)

A must for anyone who needs to stay in touch.  Call Forwarding does just what it says, letting you forward all of your calls to any phone, anywhere.

1.         Dial *72 and wait 4 seconds for two bursts of dial tone.

2.         Dial the number that you wish to forward your calls to (if it’s long-distance, don’t forget the “1” plus area code).

3.         Remain on the line until someone at the forwarded location answers.

4.         If no one is at the forwarding location to answer the phone, you must repeat steps 1 and 2 a second time, then remain on the line until a confirmation tone is heard.

To Deactivate:

Dial *73 and wait 4 seconds for the confirmation tone.

• You are billed for any toll charges when the forward-to number is outside your local area.
• When your calls are forwarded, you will hear a ½ ring to let you know your feature is active.

Call Trace (*57)

The serious issue of nuisance or obscene phone calls can now be swiftly dealt with by using our Call Trace feature.  The number of the caller will be recorded at our main office.  If you wish to pursue legal action, this number can be provided to the proper authorities upon your request.

1.         Immediately after receiving a harassing call, depress the hookswitch to receive dial tone.

2.         Press *57.  On a rotary phone, dial 1157.

3.         You will then hear the recording:  “The last incoming call has been traced”.  Write down the date and exact time you placed the trace.

4.         Consult with your local law enforcement agency as soon as possible as to how to proceed.

• Call Trace should be used immediately after you hang up on the call you want traced.  If you get another call, or hear a Call Waiting tone first, you will trace the wrong call.
• You must keep a written record of the date and time you placed the trace.
• Multiple traces are generally requested for legal action to be taken.

Call Waiting

Our most popular calling feature, Call Waiting means you can answer a second incoming call without hanging up on the person you’re speaking to.

1.         When you are notified of the incoming call by a Call Waiting alert tone, depress and release the hookswitch (or Flash button) to put the original party on hold.  You are then connected to the calling party.

2.         To alternate between parties, depress and release the hookswitch (or press your Flash button) once for each transfer.

3.         If you wish to end the original conversation when you hear the Call Waiting alert tone, simply hang up.  Your telephone then rings and you are connected to the calling party.

To Deactivate:

• Please refer to the directions under the Cancel Call Waiting feature.

Caller ID

A very popular feature, Caller ID does just what it says – It shows you who is calling before you answer your phone.  Caller ID requires rental or purchase of a display telephone or add-on display unit.

1.         When you receive a call, wait until your telephone completes the second ringing signal.

2.         The telephone number, or name and number, of the person calling you will automatically appear on your display screen.

3.         If you choose to answer the call, the number will remain on the screen until you or the caller hang up.

Caller ID on Call Waiting

With this feature, when you hear your Call Waiting tone, the caller information will be displayed on your Caller ID unit.  Rental or purchase of a display telephone or add-on display unit is required.

1.         While you are on a call, you will hear your Call Waiting tone.

2.         The telephone number or name and number, of the person calling in will automatically appear on your display screen.

3.         If you choose to answer the call, depress and release the hookswitch (or press your Flash button), and you will be connected with the call.

Cancel Call Waiting (*70)

Cancel Call Waiting will allow you to temporarily turn off Call Waiting.  This feature is popular with computer users who do not want their modem connection dropped or interrupted by an incoming phone call.

1.         To initiate Cancel Call Waiting, dial *70.  Dial tone will return, then dial the number as usual.

2.         Upon completion of the call, the Call Waiting feature will automatically reactivate.

Conference Calling

Whenever you need to talk to two people at once, Conference Calling is the smart solution.  In an instant, you can add a third party to your line, saving you from making separate calls.  This is a great feature for enhancing business communications or planning events.

1.         To initiate Conference Calling, depress and release the hookswitch to put the original party on hold.  Listen for tree bursts of dial tone followed by a steady dial tone.

2.         Dial the number of the third party.  When this party answers, you can talk privately.  When you are ready to establish the conference connection, depress and release the hookswitch.

3.         If the third party does not answer or the line is busy, depress and release the hookswitch and you are reconnected to your original party.

Continuous Redial (*66)

Tired of getting busy signals?  Let Continuous Redial keep calling the number for you until the line becomes free.  Your phone will give a special ring when the person you are trying to reach has ended their call, and if you pick up the phone you will be connected.

1.         When you hear a busy signal, hang up.

2.         Pick up the handset and listen for the dial tone, then press *66.

3.         Your phone will check the number for up to 30 minutes.  You may still place and receive calls while waiting for a busy line to become free.

4.         A special callback ring alerts you if the line becomes free.

5.         Pick up the handset to automatically place the call.

To Cancel:

1.         Press *86.

• To restart the 30-minute clock, repeat steps 1-3.
• Service does not work on 800 and 900 numbers, numbers outside the specified service area, or on lines where Call Forward and some other call services have been activated.
• You may still place and receive calls while waiting for a busy line to become free.

Last Call Return (*69)

This handy and popular feature makes it possible to find out the number of the last person to call your phone.  If it is known, you will immediately be told the last caller’s number and be given the option to call them back.

1.         Pick up the handset and listen for the dial tone.

2.         Press *69.  Follow the prompts.

3.         Your phone will dial the number of the last incoming call.

If the line is busy:

1.         Hang up.  Your phone will keep trying the line for up to 30 minutes.  You may still place and receive calls while waiting for a busy line to become free.

2.         A special callback ring alerts you if the line becomes free.

3.         Pick up the handset to automatically place the call.

To cancel:

1.         Press *89

• Service does not work on 800 and 900 numbers, numbers outside the specified service area, or on lines where Call Forward and some other call services have been activated.
• You may still place and receive calls while waiting for a busy line to become free.
• This feature does not work on a blocked number.

Per Call Blocking (*67)

This feature allows your name and number to be blocked from being displayed on a Caller ID device on a per call basis.

1.         Pick up the handset and listen for the dial tone.

2.         Press *67.  On a rotary phone, dial 1167.

3.         Dial the number you’re calling as usual.

4.         The person you’ve called, if they have Caller ID, will not be able to see your number displayed on their display screen.  Instead, the word “private” or “anonymous” will be displayed.

• You must dial *67 each time you wish to place a call that is to be blocked, otherwise your name and number will be released to the person receiving your call.
• If you have subscribed to Line Blocking, this feature will deactivate blocking during the call being placed.

Priority Call (*61)

When someone on your priority list calls you, you will be notified by a special ring to let you know it is an important caller.

1.         Pick up the handset and listen for the dial tone.

2.         Press *61.

3.         Listen for an announcement telling you whether the feature is currently on or off.  The recorded voice will then tell you how many (if any) numbers are currently stored on your list.

4.         Follow the prompts to review, add, or delete numbers from your list.

Selective Call Forwarding (*63)

When someone on your list tries to call you they will be forwarded to another number.

1.         Pick up the handset and listen for the dial tone.

2.         Press *63.

3.         Listen for an announcement telling you whether the feature is currently on or off.  The recorded voice will then tell you how many (if any) numbers are currently stored on your list.

4.         Follow the prompts to review, add or delete numbers from your list.

• The first time you turn on the service, you’ll be asked to enter the number you’d like your special calls forwarded to.

Selective Call Rejection (*60)

When someone on your list tries to call you they will be notified you are not accepting calls from them.

1.         Pick up the handset and listen for the dial tone.

2.         Press *60

3.         Listen for an announcement telling you whether the feature is currently on or off.  The recorded voice will then tell you how many (if any) numbers are currently stored on your list.

4.         Follow the prompts to review, add or delete numbers from your list.

Speed Dialing (*74 or *75)

By simply punching one or two numbers, you can reach frequently dialed numbers in an instant.  No more mis-dialed or forgotten numbers.  With a capacity of 8 or 30 numbers, local and long-distance calls are just a touch away.

With the 8-number option, your Speed Dialing codes are 2 through 9.  With the 30-number option, your Speed Dialing codes are 20 through 49.

1.         Dial *74 for the 8 number option or dial *75 for the 30 number option and wait 4 seconds to hear the dial tone.  Now enter a Speed Dialing code.

2.         From the available code numbers, dial the code number you wish to substitute for the directory number.

3.         Dial the directory number to be stored that corresponds with the code number selected in step 2, and wait 4 seconds for 2 bursts of dial tone, then hang up.

4.         Repeat steps 1 through 3 for each number to be stored, using a different code number each time.  If you wish to replace a previous number with a new one, repeat steps 1 trough 3 using the old code number, but inserting a new directory number.

*           To use a Speed Dialing code that you have programmed, dial *and the selected code number and wait 4 seconds for the call to be placed.

Long Distance Blocking Options

“800” Number Block

This Restriction blocks the ability to dial “800” numbers.

“900” Number Block

This restriction blocks the ability to dial “900” numbers.

Collect Block

Blocks you telephone from receiving Collect Calls.

International Block

Blocks the ability to dial “011” numbers from your line.

Long Distance Block

Blocks the ability to dial “1” or “0” to place long distance or operator assisted calls.  You will still be able to dial locally and to dial “911”.

Third Number Block

Blocks your telephone number from billing for third number calls.  All lines are blocked unless you request to have the block removed.